Planet 7 Casino Complaints

Our effort to bring you the most honest reviews of online casinos continues with our look at Planet 7 Casino. This casino has taken us on a roller coaster ride of emotions trying to determine if it is worthy of our players’ money.

Planet 7 OZ Casino Review 6.7/10 Good reputation BY CASINO GURU Planet 7 OZ Casino Review Doesn't accept players from Virginia. No Deposit Bonus Not available. Deposit Bonus Not available Visit Casino Browse recommended casinos. Show company details Payment methods Withdrawal limits per month. A$10,000 per week. Complaints against Planet 7 Casino, that include payout, withdrawal, deposit, bonuses and other disputes and issues. File Planet 7 Casino complaint. How does complain.biz work. Complaint is being processed. Complaint resolved. Complaint closed. My complaint: Their policy says 7-10 business days to be approved and about 3-5 business days after that for the wire transfer. It has been nearly a month and I am still being told to wait.

We have scoured the internet and our own top-secret insiders to bring you the most detailed review.

Who is Planet 7 Casino?

Planet 7 Casino has been around since 2009, but tracing the ownership of the casino isn’t exactly straight forward, which is already a bad sign. We understand that not many online casinos can be very forthcoming with their ownership information, especially if they are accepting players from countries like the USA, but these guys have one hell of a shell game going on.

Our investigating has led us to the following: Planet 7 is owned and operated by the Ace Revenue Group, which was formerly the Crystal Palace Group, which itself is a subsidiary of the Virtual Casinos Group. Got that straight? There’s a reason for the layers of companies; Virtual has had a bad name in the industry for a long time. However, they remain one of the largest operators in the game.

Other casinos owned by Ace Revenue Group include Silver Oak Casino, Royal Ace Casino, Slots Madness Casino and Captain Jack Casino. In fact, when we registered our account at Planet 7, we were given the option of signing up at Royal Ace at the same time (a smart marketing move if not a little on the shady side).

Planet 7 is licensed in Costa Rica, which is to say that they basically do not have anything that legitimate. The licensing procedure in Costa Rica is simply to apply for and receive a Business License. There are not gaming-specific licenses in the country, which is why it has been an attractive jurisdiction for many online operations since the late 1990s.

Enough about their background…let’s get into this review.

The Ugly Stuff

Well, this is probably a good indication of where we are going with our review. Usually we would leave the ugly stuff until the end of the review, but in this case, we feel we have to deal with the negatives right away. It is no secret that Planet 7 and their partner casinos have had their share of negative feedback. In fact, the Virtual Casino group have been called out as scammers for years.

At the heart of this negativity is the problem that Planet 7 have had with slow or no payouts. To us, payouts are the most important part of any casino experience – you pay your money, play your games and then want to withdraw winnings in a timely fashion. It seems that Planet 7 doesn’t agree with the last part of that statement. Several online forums have posts from frustrated players who feel like they have been ripped off by the group. In many cases, players have waited for several months for payouts, and only when taking the issues public did some of them find any solutions.

Let’s get this out of the way right now: WE DO NOT TRUST THIS CASINO. Until they can show the world that they are serious about paying players quickly and without issue, we would not make any deposits on this casino. Having said that, we know everyone has a choice, so we will continue with the review!

The Bad Stuff

As we work towards the positive parts of this review, let’s continue down the road of things we don’t like about Planet 7.

Withdrawal Limits

This shouldn’t come as a surprise to anyone who read the last section. Planet 7 Casino has a very complicated withdrawal process, filled with rules about what you can withdraw from money earned via bonus, maximum cashout limits and more. We are going to highlight one of these tedious rules here – the rules for receiving checks as a cashout. As per the Planet 7 Terms and Conditions page:

1. When you receive payment by check, you must deposit said check to a financial institution within 30 days of issue. Any delay could result in the check no longer being valid. In this event the company is not responsible and a reissue of the check payment will not be made.
2. Checks must be deposited to your bank account and not cashed.
3. Checks may not be endorsed to a third party.
4. Under no circumstances should you mention that the checks are related to online
5. If any of the above conditions regarding checks are not met, the company will not be held liable; check payments will not be reissued.

So, as you can see, Planet 7 is giving themselves every chance to cancel your withdrawal if you make any error once you receive their checks. Not cool, guys…not cool.

Clearing Bonuses

We hate complicated bonus clearing terms. It’s usually a sign of a casino that doesn’t really care about your loyalty, but more a site that wants you to lose your money before you ever convert bonus dollars into cash.

We would go into detail about the Bonus Terms and Conditions at Planet 7 Casino, but that might break the record for the length of one our reviews. You can see all the different rules on their website, but we’ll summarize a couple of them here:

• In general, the wagering requirements for bonuses are 30x deposit and bonus for slots games, and 60x for “approved table games.”
• Bonuses are not able to be cleared at Planet 7’s Live Dealer games
• If you make a withdrawal request that includes cleared bonus money, the maximum amount that can be requested is half your balance (i.e. to make a $300 withdrawal, you must have at least $600 in your account)

Most of these rules add up to a lot of bullshit. In basic terms, if you want to earn bonus money, be diligent, and plan on making several withdrawal requests to get your money sent to you.

The Good Stuff

Ok, now that we have dumped all over these guys, if you are still reading this review, it must mean you are contemplating playing at Planet 7 Casino. While it could be a risk, there are some decent parts of this casino that we will cover for you here.

Customer Service Options

Well, this one is a bit shocking, even to us and we have seen everything in this industry. Planet 7 Casino boasts of having excellent customer service and is giving its players email, live chat and TOLL-FREE phone options to reach them. This is pretty bold considering all the crap they take for slow playing players, but we assume their position is to get out in front of the complaints before they escalate too far into the mainstream.

On the occasions that claims have made it on a forum site, there appears to be a customer service representative who responds on behalf of Planet 7. In most cases, there are a lot of excuses being thrown around (come on, being “swamped” is no excuse these days) but at least they aren’t going silent. This is most likely the reason that Planet 7 hasn’t been blacklisted by every review site, and is definitely a factor in our ranking of their casino.

Software

We have to give Planet 7 Casino credit here. As a U.S. facing online casino, their options for software suppliers is limited, but they have a relationship with one of the best out there in Real Time Gaming. RTG are one of the original software vendors in the industry, and they have never wavered from their acceptance of players from the United States at their licensees’ brands. With the extensive history in the business, RTG has built an excellent suite of games which we will outline a little further down.

It is somewhat shocking that they would continue to allow questionably-run operators on their platform. Maybe they have some sort of control over these sites which ensures that at the very least they will be paid their royalties; being able to run the casino off at any point should be enough control. One industry insider let us know that the RTG folks have a long-standing relationship with the owners of Virtual Casino Group and they are constantly keeping this group in check and trying their best to make sure casinos like Planet 7 are above board with their players.

Jackpots

One added bonus for being a casino in the RTG network group of operators is that Planet 7 gets access to the Network progressive games. These games are built to take a contribution of each bet and put that towards a progressive jackpot that could be won by any player playing at a casino featuring the game.

Players at Planet 7 have access to ten of these Network Progressives, and at the time of writing this review, those games had a total of over $2,200,000 in jackpots available to be won. Here is a list of the games that feature a progressive jackpot:

• Aztec’s Millions
• Caribbean Draw Poker
• Caribbean Hold ‘Em
• Caribbean Stud Poker
• Jackpot Cleopatra’s Gold

• Jackpot Pinatas
• Let ‘Em Ride
• Megasaur
• Shopping Spree II
• Spirit of the Inca

Game Selection

As we told you earlier, Planet 7 Casino uses the Real Time Gaming casino platform, which gives them access to some of the best slots and table games on the market. Let’s break down the offering for you now.

We are always thrilled to find a casino using the RTG slot catalog, as these games are built with gorgeous graphics, and their choice of themes aren’t so convoluted that we freak out while playing the games. The RTG lineup of slots includes well over 100 titles, but we are focusing on the games that have the big jackpots and the best overall graphics and gameplay. Here is a list of the best slots you will find at Planet 7 Casino:

Top Rated Slot Machines

• Aztec’s Treasure
• Aztec’s Treasure ft. Guarantee
• Bonkers
• Caesar’s Empire
• Cleopatra’s Gold
• Coyote Cash
• Diamond Mine Deluxe
• Ghost Ship

• Goldbeard
• Hen House
• Hidden Riches
• High Rollers
• Incan Goddess
• Lucha Libre
• Megasaur
• Orc vs. Elf

• Paydirt!
• Pharaoh’s Gold
• Popinata
• Secret Symbol
• Texan Tycoon
• The Elf Wars
• Triton’s Treasure
• Year of Fortune

Table Games

I personally much prefer table games to the slots, and Planet 7 also features a full suite of options from RTG. Having played their software at many other casinos, I am comfortable with all the table layouts, and I am very impressed with the speed of the games in both the download and instant play casinos. Also, I am a sucker for Pai Gow, and RTG’s version of the game is one of the best on the market. I could sit for hours playing that game, although I am not sure my bankroll would tell me the same!

Planet 7 Casino Reviews

Planet 7 breaks their table games lobby up into two sections: the standard versions of the table games, as listed below, and Specialty games, where you will find some more exotic versions of your favorite titles. Here’s a full list of the table games available for you at Planet 7:

• Baccarat
• Blackjack
• European Blackjack
• Face Up 21
• Let’em Ride
• Match Play 21
• Pai Gow Poker
• Perfect Pairs

• Pontoon
• Red Dog
• Suit’em Up
• Super 21
• Texas Hold’em Bonus Poker
• Tri-Card Poker
• Vegas Three Card Rummy
• War

Specialty Games

• 5 Diamond Blackjack
• American Roulette
• Bonus Bingo
• Craps
• European Roulette

• European Slot Poker
• French Roulette
• Hot Dice
• Keno
• Lucky 8’s

• Magic 7’s
• Multiplayer Roulette
• Roaring Twenties Bingo
• Sic Bo
• Treasure Tree

Video Poker

Who doesn’t love a good video poker machine, whether it’s at a gas station in Las Vegas, or on the fringes of a big casino (usually bolted into the bar) or in the comfort of your own home? Most people who play video poker have their own favorite version of the game (mine is Bonus Deuces Wild), and Planet 7 does not disappoint when it comes to video poker variants. They currently offer 16 different video poker games which should give even the most experienced player something to cheer about. Here’s a list of all the different video poker variants at Planet 7:

• Aces and Eights
• All American Poker
• Bonus Deuces Wild
• Bonus Poker
• Bonus Poker Deluxe
• Deuces Wild
• Double Bonus Poker
• Double Double Bonus Poker

• Double Double Jackpot Poker
• Double Jackpot Poker
• Jacks or Better
• Joker Poker
• Loose Deuces
• Mystery Bonus Poker
• Pick’em Poker
• Sevens Wild

Promotions

We talked earlier about how difficult it seemed to be to both clear bonuses and to withdraw any winnings earned from bonus dollars, but that doesn’t mean there aren’t a load of bonuses available to choose from at Planet 7 Casino. Let’s review some of our favorites:

Match Bonuses

Rather than promote some ridiculously high welcome bonus that no one ever thinks they are going to clear, Planet 7 has gone the other way, offering its players a bonus on every deposit they make. To give even more choice, they have a separate bonus code for players who play slots or Keno.

The standard deposit bonuses for players are 100% for general deposits or 200% for Slots and Keno players. All the bonuses have the same wagering requirements (remember we talked about those earlier in The Bad Stuff portion of this review). I for one like clear, simple deposit bonuses, regardless of how difficult they may be actually to achieve. Planet 7 Casino couldn’t make it any easier for their players.

Crazy Days daily bonuses

This is the kind of detailed bonus structure that I do enjoy. A casino that takes the time to present a new promotion for every day of the week is one that knows they need to deliver excellent promotions to all their players, but also know that segmenting their database is going to allow them to be more aggressive with their offers.

Planet 7 has a series of daily bonuses that they call Crazy Days, and these bonuses change during the year giving the casino an even fresher feel for loyal customers. Here’s an overview of the current Crazy Days promotions:

Monday Happy Hour: between 5 pm and 7 pm get an extra 50% bonus on your deposit (you must call the casino to receive your extra bonus)

Twofer Tuesdays: Make a deposit of $50 or more, get a 250% bonus, and if you lose all your money before you clear the bonus, you can call the casino and get a 100% refund of your deposit back into your account to try again!

Wednesday Triple Threat: If you have made a deposit on Monday, Tuesday and Wednesday then you get a bonus $100 chip to play with after you contact the casino.

Thursday Thriller: Deposit $50 and get $160 in bonus cash, on an unlimited number of deposits on Thursdays.

Friday Freebie: Make a $50 deposit and receive a free entry into their $5000 Paydirt! Slot tournament.

Saturday SpinORama: Make a $50 deposit and get a 290% No Rules Bonus, and 50 free spins on certain slots titles.

Sundays with a Cherry on Top: Come play Sundays and receive a free chip based on the total amount you deposited during the week

As you can see, there is an excellent assortment of different bonuses during the week, with something for everyone. All of these bonuses are designed to create loyalty at a small deposit level, which I think is a perfect way to keep players active and coming back on a daily basis. I hope that Planet 7 continues to come up with great ideas for their Crazy Days promotion.

Accepted Countries

Normally when we do a review of a casino, we simply list the countries that are restricted from creating accounts and playing games. In the case of Planet 7 Casino (and the roster of RTG casinos) it is actually easier to list the locations that ARE allowed. If you live in one of these places, you are good to go:

• ÅLAND ISLANDS
• AMERICAN SAMOA
• ANDORRA
• ANGUILLA
• ANTARCTICA
• ARGENTINA
• ARUBA
• AUSTRALIA
• AUSTRIA
• BAHAMAS
• BARBADOS
• BELGIUM
• BERMUDA
• BONAIRE, SINT EUSTATIUS AND SABA
• BOUVET ISLAND
• CANADA
• CAYMAN ISLANDS
• CHILE
• CHRISTMAS ISLAND
• COOK ISLANDS

• FINLAND
• GERMANY
• GREECE
• GUAM
• ICELAND
• JAPAN
• SOUTH KOREA
• LUXEMBOURG
• MARSHALL ISLANDS
• MARTINIQUE
• MAYOTTE
• MEXICO
• MONACO
• MONTSERRAT
• NETHERLANDS
• NEW CALEDONIA
• NEW ZEALAND
• NIUE
• NORFOLK ISLAND
• NORTHERN MARIANA ISLANDS

• NORWAY
• PORTUGAL
• PUERTO RICO
• SAN MARI
• SINGAPORE
• SOUTH AFRICA
• SPAIN
• SWEDEN
• SWITZERLAND
• TOKELAU
• UNITED KINGDOM
• UNITED STATES (excluding NY, MD, KY, MO)
• UNITED STATES MI R OUTLYING ISLANDS
• URUGUAY
• VATICAN CITY
• VENEZUELA
• VIRGIN ISLANDS, BRITISH
• VIRGIN ISLANDS, U.S.

Banking

Planet 7 has several banking options for its player, and as it is a casino that accepts play from the United States, this means that they do take direct credit card payments. We have seen that withdrawals (assuming you get one haha) can take up to 15 business days to receive depending on the chosen method. Here’s a list of the deposit and withdrawal methods available at Planet 7 Casino:

Deposits

• Visa
• Mastercard
• American Express

• Bitcoin
• Neteller
• Person to Person (Moneygram/Western Union)

Withdrawals

• Neteller
• Physical check

• Bank Wire
• Bitcoin

Planet 7 Casino also features something called the Players Reward Card, which appears to be a white label 3^rd party payment method that can be used only at Virtual Casino Group properties. It can be funded with a regular credit card, but the PRC gives you a unique 16 digit card for “generic cash” which can then be used at these casinos with less chance of being declined. You can find out more details on this card and its benefits here.

Would I Sign Up At Planet 7 Casino?

Well, this is a complicated one for me to answer. My gut tells me that personally, I wouldn’t sign up for an account at Planet 7 Casino right now. Given their history of payout issues and the ties to the Virtual Casino Group ownership, the risk of getting screwed by these guys is currently too much for me to make a deposit. Having said that, if you are willing to take the risk that you may have problems down the road, the casino does offer some great games, and you will be able to access their customer service team 24/7. I am really hopeful that these guys are starting to turn things around with slow payment as I really like the promotions they do offer on a daily basis, and I can see a way that I could try to maximize their offers to create a little bit of an edge in my favor.

So, while I sit on the sidelines not creating an account here, I’d like to ask a favor of our readers. If you choose to play at Planet 7 Casino, please leave us a comment or send us an email with your experiences and we will be sure to update this review page with any information we receive, good or bad. Maybe I’ll see enough positivity that I will let Planet 7 take a gamble with my cash!

This review was made by: LegitGamblingSites.com Rating: 3.9 out of 5

This review was made by: LegitGamblingSites.com Rating: 2.3 out of 5

Gambling at Planet 7 Casino

Welcome to our Planet 7 Casino review! Please don’t forget to contribute to the page by sharing your honest experience with other OnlineCasinoBluebook.com readers.

The modern casino player needs convenience and reliability from an online platform, which is why Planet 7 Casino has become a popular gaming choice. This casino is available to players in the US and offers a large selection of the best online casino games that can be played via download or through the web browser and on any compatible mobile device including Android and iPhone. There is also a mobile platform option for those using mobile devices. They do not have a mobile app, but their web casino works fantastically on any mobile device, iPad or tablet. Banking options are designed to provide the most relevant and practical ways for the player to deposit or withdraw funds promptly.

Also, the casino has services around the clock so that everyone can get the assistance they need. Planet 7 Casino can be played on a personal computer or through any mobile device with touchscreen capability. Play real money slots, blackjack, table games, and video poker from the comfort of home or while on the go (on iPhones and Androids)! Also, they have a fantastic blog called Escape Magazine. The blog has excellent advice on winning strategies, casino news, deposit bonus information and much more! Keep checking their bonus page, as they are constantly adding new bonus promotions. Enjoy well over 200 games at this casino, all with lucky jackpots and the chance for a big win. We are truly impressed by the large selection of slots and games.

Safety and Security:

The trustworthiness of Planet 7 Casino starts at its foundation and extends through all interactions. This online casino uses the top SSL encryption(256-bit) to ensure that transactions are protected, and that sensitive information is kept safe. Banks and other financial institutions use the same encryption technology. To maintain its high standard of fairness, Planet 7 partners with Gaming Labs to monitor and audit all featured games. All games are regularly audited to make sure they are in compliance and follow all standards for fairness. The age limit of 21 years or older is strictly enforced, with a thorough verification process aimed at preventing fraud. Everyone can find different resources at the online casino for responsible gambling and player protection. Overall, we think Planet 7 is a very safe and secure casino. Be smart, protect your information while gaming and most importantly…have fun!

1. Advanced data encryption software
2. Independent game testing
3. Responsible gambling resources
4. Officially licensed online casino
5. Age limit strictly enforced
6. GLI Certified

Bonus and Promotions

Planet 7 Casino offers a number of promotions, casino bonuses, bonus codes, and rewards that players can use, each with its specific bonus code for redemption. These promotional benefits include a welcome deposit bonus for new players who create a real money account. Immediately after the account is registered, the player can make a deposit in their casino account. The casino will then give a 200% matching bonus on top. Terms and conditions will apply to the welcome bonus and any winnings. To gain a better understanding of the promotion and possible comp points, you are encouraged to read through the instructions for claiming the bonus and meet every wagering requirement.

Ongoing promotions are available to all players, and Planet 7 provides these club perks throughout the week. A popular option at the online casino is a 450% matching bonus for online slots. In addition to rewards where players can claim a free chip. Exclusive bonus codes are offered to the most loyal patrons. Additional bonuses are added frequently and the casino is always offering great bonuses via their VIP promos. VIP members get special comp points and even birthday gifts! While the requirements for wagering and the playthrough rules are on par with other casinos, the slots bonus has no limits to the number of times it can be used. This promotion is perfect for those who are fans of online slots. All current members can receive similar promotions like free spins, cashback, and no-deposit bonuses.

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Software and Graphics:

The gaming software at Planet Software is provided by Real Time Gaming. RTG is one of the most well known and respected software companies in the industry. RTGs solid track record for releasing solid slot games makes them one of the leading software providers in the industry. Almost all Android and Apple devices will run the software. The casino’s platform has excellent loading speeds and an easy to use layout with enticing graphics.

1. Powered by Real Time Gaming
2. Features a full suite of table games, video poker, slot machines, and specialty games
3. Downloadable software for PC
4. Instant Play version for PC and Mac
5. Android and Apple supported

Games Offered:

Fueled by RealTime Gaming, players can expect a large selection of the hottest slot titles around. Coupled with new released almost every month, the casino offers plenty of choices to enjoy. Beyond just slots, Planet 7 has specialty and table games to keep the fun moving along. They are well known for their large selection of video poker games, in addition to slots, craps, baccarat, and keno. Their video poker options are impressive, and this is another reason we love this casino. Some of their specialty games include; Vegas Three Card Rummy, Banana Jones (an adorable dice game), American Roulette, and much more! Players can take advantage of the free play mode at Planet 7, to test out slot games and other casino games before betting real money Here is a small sampling of the slot titles featured:

1. Plentiful Treasure
2. Paydirt!
3. God of Wealth
4. Gemtopia
5. Texan Tycoon
6. Nova 7’s

Customer Service and Support:

The emergence of online casinos makes the presence of web-based support options are more important than ever. Planet 7 casino keeps its player support running 24 hours a day and every day during the week. Specifically, the live chat feature is available 24/7 on their website and can be used for urgent matters related to the casino. Players will be able to chat with a customer service representative and have inquiries addressed immediately. There is also an option to message through an online contact form for other general matters. We tested their support and received speedy and helpful responses from the agent. To better supplement its services, it offers a toll-free telephone number for those who prefer to speak with someone over the phone.

Planet 7 Casino Reviews 2020

Deposit Options

Planet 7 Casino Complaints

Planet 7 Casino provides numerous options for deposits so that players can transfer funds into a real money account. Credit card options include MasterCard and Visa, most major credit cards with both deposits methods offering a quick payment. Also, each player can use the online wallet Neteller to complete a deposit with incredibly fast processing times. They currently accommodate crypto transactions, making it an ideal choice for modern players with a preference for using cryptocurrency. Planet 7 casino will allow players to use additional services to transfer money into an account. The player can contact the casino to find out specifics about what options are available, especially details about their excellent deposit bonus. For additional deposit methods, contact them do have other options to make sure players can make deposits.

1. Visa
2. MasterCard
3. Neteller
4. Bitcoin

Withdrawal Options:

This casino has a wide variety of withdrawal options to satisfy any player. Once a player has requested their funds from Planet 7 Casino, they can expect to see their winnings quickly. They are also known for their fantastic withdrawal speeds. Usually, it only takes a few business days to receive winnings. Contact their team for any questions regarding withdrawal and deposit times.

1. Neteller
2. Bank Wire
3. Checks
4. Bitcoin

Company License and Address:

This casino upholds standards of secure and fair gameplay, which allows the online casino to remained licensed. The casino holds a license from the appropriate regulatory agency in Costa Rica. The jurisdiction of the licensing allows international members to use this casino. Planet 7 casino started fully operating in 2009 and is owned by Ace Revenue Group. Before playing at any casino, we highly suggest all players research licenses of casinos. Make sure the casino is legitimate before ever depositing any money, making a transaction or sharing banking information.

Overall Rating/Summary:

The games and services featured make it one of the leading options for players in the US. This casino has numerous bonuses and promotions for all users, backed up by an extensive selection of dozens of games. Players are automatically enrolled in the VIP program during sign up. The attractive welcome bonus is another plus. Signing up for the casino and depositing real money is a breeze! Planet 7 stands out among its competitors by offering alternative banking options among other convenient choices.

With high standards in security and fairness to the player, Planet 7 Casino is a trusted way to play popular games online, this is why we give them one of the best ratings. This is a highly recommended pick for players who bank with cryptocurrency and prefer an optimized online casino for an excellent online gambling experience with fantastic jackpots with huge multipliers. Enjoy all this casino has to offer and we wish you luck!

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Thank you for reading our Planet 7 Casino review! As with all of our reviews, feel free to drop a comment about your experience at this casino. Or reach out with any questions about gaming at this establishment.